easydocex - Secure Document System
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EasyDocEx's Standard for Service 100% Up-time Guarantee

We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. We offer the following levels of service to ensure maximum availability and performance not just during business hours, but 24 hours a day, 7 days a week. Our 100% uptime guarantee sets standards for service that is second to none.

EasyDocEx Network Availability
We guarantee that our network will be available 100% of the time (excluding scheduled maintenance). Should we incur a network outage, EasyDocEx will credit the customer 5% of their monthly fee for every 60 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments). Network uptime comprises the functioning of all network infrastructure including cabling, switches and routers.  Network downtime exists if network is unable to transmit and receive data. Please contact your account manager for additional information and terms regarding the EasyDocEx uptime guarantee.


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